Terms and conditions

Booking
To make a booking you must be over 18. You can make a booking by telephone or by e-mail. Your place is confirmed when you receive a booking confirmation and an invoice. For activities with duration more than one day your place is to be considered secure when 50% or more of the total sum is paid. Some activities have a booking deadline. These are mentioned in the activity schedule.

Payment
All activities with duration more than one day must be paid within 30 days before the activity starts, unless otherwise is agreed upon in writing. Activities with duration less then one day can be paid in cash on arrival or by bank prior to arrival. If bank payment is used a valid receipt must be presented on arrival. Other conditions apply for tour operators.

Insurance and safety
Turgleder is covered by liability insurance. Proper personal insurance is the customer's personal responsibility. We recommend that the customer takes out travel insurance and cancellation insurance. The customer is personally responsible for evaluating his/her physical and/or mental condition in relation to the contents of the relevant activity.

Turgleder reserves the right to deny any customer's participation in activities if Turgleder consider it to be necessary for the safe and/or appropriate execution of the activity. When relevant, all participants must sign a waiver accepting personal responsibility for his/her participation in activities before the activity starts.

Cancellations by Turgleder
Turgleder reserves the right to cancel or change any activity if Turgleder consider it to be necessary. Activities can be changed or cancelled up to the time when the activity is supposed to start. Activities and arrangements cancelled by Turgleder will be fully refunded.

Cancellations by the customer
Cancellations must be done in writing. Cancellations done by the customer prior to the payment deadline (30 days) will be charged with an administration fee of NOK 500. Cancellations done by the customer after the payment deadline and within one week of the start of the activity will be refunded with 50% of the sum. Cancellation later then one week before the activity starts or "No show" is not refunded. Customers unable or unwilling to take part in programmed activities will not be entitled to a refund.